Where customers help each other
Create a support forum where questions get answered, solutions are searchable, and your community becomes your best support team.
Support doesn't scale
Every question answered in a ticket helps exactly one person. The next person with the same question starts from scratch.
A forum makes every answer reusable. Customers find solutions through search. Power users help newcomers. Support scales.
Signs you need a support forum
- You answer the same questions repeatedly
- Customers want to help each other
- Your knowledge base isn't cutting it
What you'll build
- A searchable archive of solutions
- A community of power users who help others
- Fewer support tickets, happier customers
Example forum structure
Organize by product, topic, or question type.
Sample boards
- • Getting Started
- • How-To Questions
- • Troubleshooting
- • Feature Requests
- • Announcements
Popular thread types
- • How do I... questions
- • Problem + solution threads
- • Tips and workarounds
- • Version-specific issues
Built for support communities
Everything you need to scale customer support.
Searchable answers
Every solution becomes findable. Customers often find answers before asking.
Community helpers
Power users love helping others. Give them a place to shine.
Official responses
Mark official answers. Pin important announcements. Keep customers informed.
From ticket queue to community support
A SaaS company created a community forum alongside their help desk. Within months, community members were answering questions before support staff could.
Ticket volume dropped 30%. Customer satisfaction went up. The community became a product differentiator.
Common questions
Everything you need to know about running a support forum.
Build your support community
Create a space where every answer helps more than one person.
Create your support forum