Should the forum replace my help desk?

Usually no. Your help desk is still the right place for private account issues or bugs. The forum is best for questions and ideas that are safe and useful to share with other customers.

How do I get customers to use the forum?

Link to the forum from onboarding emails, your app header and support replies. Encourage people to search and post there when a question might help others later.

Can I keep some areas private?

Yes. You can run public, members-only or invite-only forums, and you control who can join and post.

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Alusta seda foorumitüüpi Tagasi kõigi kasutusjuhtude juurde

marketing.forum_use_case.customer.problem.title

marketing.forum_use_case.customer.problem.p1

marketing.forum_use_case.customer.problem.p2

marketing.forum_use_case.customer.signals.title

marketing.forum_use_case.customer.signals.s1
marketing.forum_use_case.customer.signals.s2
marketing.forum_use_case.customer.signals.s3

marketing.forum_use_case.customer.outcomes.title

marketing.forum_use_case.customer.outcomes.o1
marketing.forum_use_case.customer.outcomes.o2
marketing.forum_use_case.customer.outcomes.o3

marketing.forum_use_case.customer.structure.title

marketing.forum_use_case.customer.structure.subtitle

marketing.forum_use_case.customer.structure.boards.title

• marketing.forum_use_case.customer.structure.boards.b1
• marketing.forum_use_case.customer.structure.boards.b2
• marketing.forum_use_case.customer.structure.boards.b3
• marketing.forum_use_case.customer.structure.boards.b4
• marketing.forum_use_case.customer.structure.boards.b5

marketing.forum_use_case.customer.structure.threads.title

• marketing.forum_use_case.customer.structure.threads.t1
• marketing.forum_use_case.customer.structure.threads.t2
• marketing.forum_use_case.customer.structure.threads.t3
• marketing.forum_use_case.customer.structure.threads.t4

marketing.forum_use_case.customer.features.title

marketing.forum_use_case.customer.features.subtitle

marketing.forum_use_case.customer.features.f1.title

marketing.forum_use_case.customer.features.f1.body

marketing.forum_use_case.customer.features.f2.title

marketing.forum_use_case.customer.features.f2.body

marketing.forum_use_case.customer.features.f3.title

marketing.forum_use_case.customer.features.f3.body

marketing.forum_use_case.customer.case.badge

marketing.forum_use_case.customer.case.title

marketing.forum_use_case.customer.case.p1

marketing.forum_use_case.customer.case.p2

marketing.forum_use_case.customer.faq.title

marketing.forum_use_case.customer.faq.subtitle

marketing.forum_use_case.customer.bottomcta.title

marketing.forum_use_case.customer.bottomcta.body

marketing.forum_use_case.customer.bottomcta.button